Our Policies
Privacy Policy
Our pledge to you is simple: we will never give, sell, or rent your information to any third party, and we'll protect your information with the latest technical and security measures. Period!
We know that your personal information is just that—personal. We handle your information with the same security and privacy standards that we want for our own personal information. Any credit card information that is transmitted between your computer and our server is encrypted. We do not store credit card numbers. Ever.
Ordering Policy
Magical Santa Letters is a seasonal website. We are open from mid September to December 20 (10 AM Mountain).
If you are interested in ordering any other time, please sign up for our reminder service so we send you a reminder email in fall.
Be sure to review our Frequently Asked Questions for tips and recommendations if you order in December.
Shipping Policy
The following sets forth our shipping policy.
- October. Orders placed in October are shipped the Monday before Thanksgiving.
- November.
- Orders placed before and including November 19 are shipped November 21
- Orders placed November 20 and November 21 are shipped November 22
- Orders placed November 22 through and including November 27 are shipped November 28
- Orders placed November 28 and afterwards are shipped within 24 hours
- December. Orders placed in December are shipped within 24 hours.
- Wrong Address. During the checkout process you will have the chance to recheck the shipping address. You are encouraged to do so. Orders with wrong or incomplete addresses may be assessed a service fee if the letter has already been sent.
- Standard Shipping. Please allow 3-14 days for delivery.
- Priority Shipping. Please allow 2-3 days for delivery. During December, we have found it to be more like 3-8 days.
- Express (Overnight) Shipping. Please allow 1-2 days for delivery. Tracking number is available upon request.
We do not ship on Sunday. If you order Saturday after 10 AM, your letter won't be mailed until the following Monday.
We do not offer tracking numbers for standard and priority shipping. Once the letter has been shipped, we cannot track its progress.
For those who order Express Shipping, a tracking number is available upon request.
Be sure to review our Frequently Asked Questions for tips and recommendations if you order in December.
Reminder Postcards
A "Reminder Postcard" is a postcard that is mailed to your child in October reminding them that Christmas is fast approaching and that they need to be good. The message is completely customizable. You may use the standard message or write your own.
This reminder postcard is included with your santa letter purchase. Reminder postcards are mailed in October of the following year. As the October ship date approaches, we will send out multiple emails requesting that you confirm the child's mailing address.
If the address is not confirmed by the postcard mailing date, a reminder postcard will not be set. No exceptions.
Cancellations Policy
Once the letter has been printed, your order cannot be cancelled. If you need to cancel your order before it ships, please contact us ASAP. Remember, in December, we ship orders in under 24 hours, so you must contact us immediately. You will need to include your Transaction ID.
Resend Policy
If you placed your order prior to December 4, and you have not received your letter by December 15, you may be eligible for a courtesy resend. Please discuss your situation with Live Help. You will be asked to confirm the recipient and their mailing address. Orders with a wrong or incomplete address may be assessed a service fee.
If you placed a priority shipping order between December 5 and December 10, and did not receive it by December 20, may be eligible for a courtesy resend. Please discuss your situation with Live Help. You will be asked to confirm the recipient and their mailing address. Orders with a wrong or incomplete address may be assessed a service fee.
Orders placed after December 10 will not eligible for a courtesy resend.
All other letters - please be patient - the letter will arrive.
If your order arrived damaged, and if you would like a replacement, please return the damaged order and we will ship another.
Refund Policy
To receive a refund, please return the unopened envelope to our office within 60 days of purchase date. Once we receive the unopened envelope, you will be refunded for your purchase.
For billing issues, please discuss your situation with Live Help.
Terms of Use
By using www.magical-santa-letters.com and purchasing products offered on the site you are agreeing to be bound by our terms of use.
This website is not intended for use by children under the age of 18. www.magical-santa-letters.com is solely for adults to purchase "Santa" letters for their family and friends.
When purchasing a "Santa" letter on www.magical-santa-letters.com, you understand and agree that the letter you are ordering will be printed on Christmas- or Santa-themed stationery. You understand and agree that the letter will contain a hand written signature in the fictitious name "Santa", not by a genuine individual named Santa. Any reference to "Santa" appearing on www.magical-santa-letters.com or in the letter you receive refers to a fictitious character.
- Links – www.magical-santa-letters.com may contain links to other websites. Please note that our privacy policy applies solely to information collected at the www.magical-santa-letters.com website and none others.
- Cancellations/Refunds – We understand that things come up and you may want to cancel your order with www.magical-santa-letters.com. We will cancel and/or refund your money if your request is sent via email, by postal mail or telephone prior to your order being printed and mailed. However, once your order has been printed and mailed, www.magical-santa-letters.com will only issue a refund if you return the unopened envelope to us within 60 days from purchase date.
- Editing, Modifying and Deleting – We at www.magical-santa-letters.com reserve the right to edit, modify or delete any customized "Santa" letter we believe to be abusive, obscene, unlawful, vulgar and or offensive.
- Content – You, as our customer agree that you are solely responsible for the customization of the "Santa" letter you submit during checkout. You agree to use the service in a manner that is consistent with all laws.
- Substitutions – At times, due to the volume of orders we may need to substitute the stationery that your "Santa" letter will be printed on to ensure a timely delivery. Be assured that if we must substitute, we will always substitute to an equal or greater value. We will not compromise the theme or quality of the gift.
Magical Santa Letters.com is a mommy-run website. We hired a great company to create this website to make sure it was secure for you, our customer. We aren't perfect with our wording but to help make our policies clear, we are dedicated to giving you the best "Santa" letter you can find. Our service will be personal and caring. Please don't use this website or service to send out hateful and/or unlawful letters. Have a Merry Christmas and Please enjoy the season.
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